Lumi privacy policy

Lumi is an app made by Twiinify ("we", "us"). This policy covers the Lumi mobile app and https://lumi.twiinify.com. It does not cover other Twiinify products, which have their own policies. You can reach us at hello@twiinify.com.

We collect only what Lumi needs to work:

• Account: your Google account email address, name and profile picture (used to sign in with Google). We never see your Google password.
• People you add: names, relationship, birthdays and other dates, and phone numbers you choose to save.
• Memories and notes: what you write or say about the people in your life, including things you mark as private.
• Family circles: the circles you create or join, members and roles, the status you share, family events, lists and messages such as "Thinking of you".
• Care plans: the person cared for, medicines, dose times, doses taken or missed, daily check-ins, appointments and photos of medicine strips you choose to add. This can include health information.
• Voice notes: when you ask Lumi to turn a voice note into text, the recording is sent to our servers to be transcribed.
• Device information: a push notification token, your time zone, app version and basic error logs, so reminders arrive on time and we can fix problems.

• Calendar: if you allow it, Lumi checks only when you are busy, to keep reminders quiet during meetings. Event details never leave your phone.
• App lock: fingerprint or face unlock is handled by your phone. We never receive biometric data.

We do not sell your information, we do not use it for advertising, and Lumi shows no ads.

• To run Lumi: store your people, memories, circles and care plans, and show them to you and to the family members you choose.
• To send reminders and alerts you have set up, such as birthdays, follow-ups, missed doses and check-ins.
• To provide smart features you ask for, such as suggesting gift ideas, drafting a message or answering a question about your notes.
• To keep Lumi safe and working: preventing abuse, fixing errors and improving reliability.

Some features use AI service providers to process text you choose to send: for example, turning a note into memories, transcribing a voice note, suggesting gift ideas or drafting a message. Only what the feature needs is sent. Notes you mark as private are never used for gift ideas. Our providers process this data on our behalf and may not use it to train their models.

• You: everything you add.
• Your family circle: only what you share there. You choose who sees your status, per circle and per person, and you can turn sharing off at any time.
• Caregivers on a care plan: the plan's medicines, doses, check-ins and alerts.
• Service providers who help us run Lumi (cloud hosting, sign-in, notifications, AI processing), under contracts that limit their use of your data.
• Authorities, only when the law requires it.

Data travels over encrypted connections (HTTPS). Notes you mark as private are encrypted again in our database. Access by our team is limited and logged. You can also turn on App lock so Lumi opens only with your fingerprint, face or screen lock.

We keep your information while your account is active. When you delete something, it is removed from Lumi. When you delete your account, we delete your data within 30 days, except where the law requires us to keep a record. Backups are overwritten within a further 30 days.

• Download your data: in the app, go to You › Privacy › Download my data.
• Delete your account: in the app, go to You › Account › Delete account, or see the delete your account page on this site.
• Correct or remove anything you have added, at any time, in the app.
• Turn off notifications, calendar access or sharing in the app or your phone's settings.
• For any other request, including access, correction or objection under the laws that apply to you, write to hello@twiinify.com.

Lumi is not meant for children under 13. Teenagers aged 13 to 17 can join a family circle only when a parent or guardian in that circle invites them, and they use it under that adult's supervision. If you believe a child under 13 has given us information, write to us and we will delete it.

Lumi is used around the world. Your information may be processed in countries other than yours, with safeguards required by law.

If we change this policy in a meaningful way, we will tell you in the app before the change takes effect. The date at the top shows the latest version.

Twiinify, hello@twiinify.com, https://twiinify.com