Delete your Lumi account

How to delete your Lumi account and everything in it, from the app or by email.

In the Lumi app

  1. Open Lumi and go to You.
  2. Open Account and choose Delete account.
  3. Confirm. Your account is deleted straight away and you are signed out.

If you can't open the app

Email hello@twiinify.com from any address, from the email address on your account, and ask us to delete it. We will confirm the request by replying to that address, then delete the account within 30 days.

What we delete

Your profile and email address, the people you added, your memories and notes, your statuses, care plans you own with their medicines and check-ins, voice notes and photos, and your notification settings.

Family circles

A circle where you are the only member is deleted. In other circles you are removed; if you were the only admin, the longest-standing member becomes admin. Messages you sent in a circle are removed.

What we keep

Copies in backups are overwritten within 30 days.

  • A minimal record that an account was deleted, without your name or email address.
  • Records the law requires us to keep, for as long as it requires.

Before you go

Deleting cannot be undone. To keep a copy first, go to You › Privacy › Download my data in the app.